Returns & Refunds
Returns and refunds: the short version
You have 14 days from delivery to report a problem. Manufacturer defects, dead-on-arrival devices, wrong items and products not as described are covered. Opened, working products are not, for hygiene reasons.
All returns and refunds start with an email to support@fogervapesupplier.com containing your order number, phone number and the reason. We approve, send instructions and, where the fault is ours, a prepaid label.
Once an approved return arrives, returns and refunds are processed within 10 business days as a replacement, store credit or refund to the original payment method.
Returns and refunds — returns and refunds: the short version
Returns and refunds — what speeds up returns and refunds
What speeds up returns and refunds
Photos or a short video of the fault let us approve most returns and refunds without asking you to ship anything back at all. Many defective devices are simply replaced on the evidence.
Keep the original box: the scratch code panel proves the unit came from us and lets us report the batch to the manufacturer. Our verify your vape guide shows where it is.
Repack devices safely for return. Lithium batteries must travel in the original packaging or equivalent protection, in line with carrier rules and FDA tobacco product rules.
Returns and refunds versus shipping claims
Loss, theft or damage in transit is a shipping matter, not a product return. If you added Package Protection, file at the Route claims portal; if not, contact us and we will open a carrier claim.
Our shipping policy explains what happens after a parcel is scanned. Returns and refunds cover what is inside the box; the carrier covers how it got to you.
Cancellations are possible until an order is packed. After that, the returns and refunds rules above apply and the item must come back unopened.
Returns and refunds — returns and refunds versus shipping claims
Returns and refunds — fairness rules we apply to returns and refunds
Fairness rules we apply to returns and refunds
We do not accept returns of opened, working products because nicotine products cannot be resold once unsealed. That protects the next customer as much as it protects us.
Return shipping is free when the problem is ours. For any other approved return, you cover postage, and we tell you the amount before you decide.
Every decision is explained in writing. If you disagree, reply and ask for a review; our terms of service set out how disputes are handled.
What is covered
Items may be returned within 14 days of delivery (per tracking) if they fall under any of these:
- Manufacturer defects
- Dead on arrival (DOA) devices
- The wrong item was shipped
- Items that do not match their product description
Products damaged through misuse, neglect or improper storage are not eligible.
Health & safety
For hygiene and safety reasons we cannot accept returns of opened or used products unless they are defective.
Return shipping
- If the fault is ours, we pay. Defects, DOA or the wrong item shipped — we email you a prepaid label.
- For any other approved return, shipping is at your cost. Use a tracked service.
- Every return must be approved first. Unauthorised returns are not accepted.
Damaged, lost or stolen in transit
Once a parcel leaves us it is in the carrier’s hands, so damage, loss or theft in transit is handled as a shipping claim rather than a product return. Contact us with your order number and photographs of the outer packaging and contents and we will help you file the claim with the carrier.
How to request a return
Email support@fogervapesupplier.com with:
- Full name and order number
- Phone number
- Reason for return (photos or a short video may be required)
Once approved, we will send instructions to complete your return.
Processing & resolution
- Confirmed defective items are replaced at no cost, subject to availability.
- If a replacement is unavailable you may choose store credit or a refund to your original payment method.
- Fully functional items may be returned to you or issued store credit at our discretion.
Please allow up to 10 business days for processing once we receive your return. Refunds can take a further 5–10 days to appear depending on your bank.
Cancellations
Orders move to fulfilment quickly. If you need to cancel, contact us immediately — we can cancel any order that has not yet been packed. Once shipped, the return process above applies.
Need to start a return?
21+ ONLY: Products sold on this site are intended for adults of legal smoking age (21 or older). Age is verified at checkout. Not for sale to minors.
WARNING: This product contains nicotine. Nicotine is an addictive chemical. Keep away from children and pets — nicotine is toxic if swallowed. If swallowed, seek medical attention or call Poison Control at 1-800-222-1222.
NOT A CESSATION PRODUCT: These products are not intended to diagnose, treat, cure or prevent any disease, and are not sold as a smoking-cessation aid.
INDEPENDENT RETAILER: Foger Vape Supplier is an independent retailer. We are not affiliated with, endorsed by, or a representative of any manufacturer. Product defect, malfunction or injury claims should be directed to the manufacturer; we will help you make contact.
