Track your order
Three ways to track your order
Signed-in customers can track your order from the Orders tab in my account. Every order shows its status, carrier and a live tracking link once shipped.
Guest customers: use the lookup form above with the order number and checkout email, or reply to your confirmation email and we will send the tracking link.
Prefer the carrier site? Paste the tracking number into USPS tracking or the carrier named in your shipping email. Both show the same scans we see.
Track your order — three ways to track your order
Track your order — what each status means when you track your order
What each status means when you track your order
Processing means the order is verified and being packed. Shipped means a label is printed and the parcel is waiting for the carrier scan; the first scan can take up to 24 hours.
In transit shows carrier movement; out for delivery means it arrives that day and needs an adult signature. Delivered is the carrier confirmation, occasionally logged a few hours early.
Our shipping policy explains processing and transit times in detail, so you know what is normal before you track your order.
If you track your order and it has stalled
No movement for three business days after the first scan is unusual but not alarming during peak periods. Give it 48 more hours, then contact us with the order number and we will open a carrier trace.
Delivered but not received? Check with household members, neighbours and the local depot first. If you added Package Protection, you can also file directly at the Route claims portal.
Damaged on arrival is handled under returns & refunds. Photograph the box before opening it fully; that one picture resolves most claims.
Track your order — if you track your order and it has stalled
Track your order — tips before you track your order
Tips before you track your order
Check the spam folder for the shipping email; some providers filter tracking links. Adding support@fogervapesupplier.com to your contacts prevents this.
An order held for age verification will not show a tracking number yet. Complete the check from the email we sent and processing resumes immediately.
We do not send SMS updates. Any text message claiming to be from us about a parcel is not ours; report it and never enter payment details on such a link.
Signed-in customers
Guest order lookup
Can't find your order?
Check your confirmation email for your order number — it starts with #. Also check spam or promotions folders for the tracking email. If you still can’t find it, contact support.
Tracking shows no movement
Carriers can take up to 24 hours to record the first scan, and updates can be intermittent during peak periods. If there has been no update for 5 business days, get in touch and we will investigate with the carrier.
21+ ONLY: Products sold on this site are intended for adults of legal smoking age (21 or older). Age is verified at checkout. Not for sale to minors.
WARNING: This product contains nicotine. Nicotine is an addictive chemical. Keep away from children and pets — nicotine is toxic if swallowed. If swallowed, seek medical attention or call Poison Control at 1-800-222-1222.
NOT A CESSATION PRODUCT: These products are not intended to diagnose, treat, cure or prevent any disease, and are not sold as a smoking-cessation aid.
INDEPENDENT RETAILER: Foger Vape Supplier is an independent retailer. We are not affiliated with, endorsed by, or a representative of any manufacturer. Product defect, malfunction or injury claims should be directed to the manufacturer; we will help you make contact.
