We're here to help.
Before you contact us: quick answers
Many questions are answered instantly on our FAQ page: device modes, pod compatibility, battery life, charging and delivery times.
Tracking a parcel? Sign in to my account or use the track your order page. Tracking links can take up to 24 hours to show a first scan.
Wondering whether we ship to you? Check the state shipping restrictions page. The checkout applies the same rules automatically.
Contact us — before you contact us: quick answers
Contact us — what to include when you contact us
What to include when you contact us
Order issues move fastest when the first message includes your order number, the email used at checkout and a short description of the problem.
For damaged, wrong or missing items, add a photo of what you received and of the packing slip. For a device fault, a short video of the issue saves a round of questions.
For authenticity concerns, include the scratch code result from the manufacturer verification page and a photo of the box. Our verify your vape guide explains what to check.
Get in touch about returns and refunds
Returns need approval before anything is sent back, so get in touch first. Approved returns are processed within 10 business days of arrival. Full details are in our returns & refunds policy.
Parcels that are lost or damaged in transit are shipping claims rather than returns. If you added Package Protection at checkout, file at the Route claims portal and copy us so we can follow up.
Cancellations are possible only until the order is packed. If you need to cancel, get in touch immediately rather than waiting for a reply to an earlier message.
Contact us — get in touch about returns and refunds
Contact us — get in touch for wholesale, press or partnerships
Get in touch for wholesale, press or partnerships
Licensed retailers should apply through the wholesale vape program page rather than the general form; the application collects the license details we need.
Press and partnership enquiries can use the form with “Partnership” in the subject line. We reply to all serious enquiries within two business days.
We follow FDA tobacco product rules on marketing to minors. We do not work with influencers or channels whose audience is under 21, and we will decline requests that do not meet that bar.
When you get in touch, here is what happens next
Every message gets a ticket number by email within minutes. A real person, not a bot, reads it and replies during support hours, Monday to Friday, 9 AM to 6 PM Pacific.
If your issue needs a replacement or refund, we confirm the plan in writing before doing anything, so you always know what to expect and when.
Not happy with an answer? Reply to the same thread and ask for a review. A second team member will look at it with fresh eyes.
Contact us — when you get in touch, here is what happens next
Send us a message
Other ways to reach us
support@fogervapesupplier.com
Support hours
Mon–Fri, 9am–6pm PT
Track my order
Check status anytime from My Account
Returns & refunds
Unopened, sealed items within 30 days
